Submitted by: JamessBond007
Complaint Details:
Already complaint email sent thrice to Reliance Team but they are not providing any resolution or justification, They don’t even care respond.
email content mentioned below.
**********************************
Hi Reliance Team,
Before porting i had enquired in reliance gallery (Chakala). They suggested me 299 jalsa plan and explained me the tarif and about Rs. 300 deposit.
Now i have received a bill of Rs. 434 for 7 days usage. when my plan offers me unlimited calling, 100 sms, Unlimited data. (not even used 2 gb data till now and data speed is very slow)
Normally i should get of a bill Rs. 299 + 54 (18% GST) = 353 (monthly bill) that too If i do not exceed my tarif limit. and when we prorate this bill for 7 days it comes to Rs. 82.Then how come RELIANCE send me such bill. This is not at all acceptable. I need a proper explanation with breakup.
I had lodged the complaint for the same. CC team is not providing proper explanation for this.
SR No: 257834528.
Please note i was using prepaid service before but now i have ported to postpaid. You cannot pre bill me without my usage or charge me any advance bill and nothing of such was ever communicated anywhere, anytime.
**************
My point is that they should have communicated such things to us.
Already paid security deposit of Rs. 300.
On postpaid connection. why are they charging advance rental of Rs.299. (If such was case, They could have also added this 299 advance rental with security deposit and taken both while joining. )
already marked email to below people:
mnprelianceada@gmail.com,
somil.solanki@relianceada.com,
backoffice@gspk.in,
Rcomappellateauthority.mumbai@relianceada.com,
anil.ambani@relianceada.com,
Rcomnodalofficer.Mumbai@relianceada.com,
Vinod.Sawhny@relianceada.com,
varsha.kadam@relianceada.com,
karthik.yadav@relianceada.com,